FAQ

To maintain quality, remove residue after use and avoid prolonged contact with food. Hand wash with warm, soapy water and a non-abrasive sponge. Dry after washing to prevent water marks, and use a microfiber cloth to remove fingerprints or smudges.

Hand washing is recommended due to the nature of the materials. Dishwasher use is at your own risk.

Yes, minor irregularities are an inherent part of the flatware. Each piece is made in small batches, so subtle differences in shape, finish, or color may occur.

For inquiries about custom colors or quantities, email [email protected].

A limited quantity of flatware is pre-made and kept in stock. Once these sell out, you can place a pre-order. In-stock items will ship between June 12 and June 19 via UPS, and you’ll receive a tracking number by email once your order ships.

Preorders open during scheduled windows to keep production efficient. Once a window closes, production begins, and orders ship 6–8 weeks later.

You’ll receive a confirmation email after placing your order, and a second email with tracking once your flatware ships. Lead times don’t include shipping and may shift — we’ll notify you of any delays.

Upcoming preorder windows will be announced on our website and via email. Join our mailing list to stay updated.

Orders within the U.S. ship via UPS. Sales tax applies to New York orders and will be calculated at checkout.

We ship worldwide via USPS International First Class. Please note that tracking is not available once a package leaves the United States. Customers are responsible for any import duties, taxes, or tariffs upon delivery.

If you prefer UPS for international shipments, please contact us. Once a package is in transit, we are not responsible for carrier delays.

Customers are responsible for any duties, taxes, or import fees required by their country upon delivery.

All sales are final. Due to the custom, one-of-a-kind nature of each piece, returns, exchanges, and cancellations are not accepted. Please review your order carefully before purchasing.

For questions prior to placing an order, feel free to reach out.

If an item arrives damaged or defective, email a clear photo of the issue. A replacement will be provided.

Website design and development by Bryant Wells.

Photography by Gregory Wikstrom and Melissa Gamache.

Videography by Tyler Swanner.